By doing so you’re building emotional capital with that person and investing in your relationship-and will likely learn some valuable things along the way.ģ. Ask thoughtful questions and listen to the answers. To avoid impairing a relationship by not actively listening, you must invest in the conversation. This is a great example of how easily we can get distracted and the person talking can often see or sense the inattention, negatively impacting the relationship. I think we’re all guilty of letting our thoughts wander during a conversation, nodding along absent mindedly or scanning emails while we talk on the phone.
When asking a question, you should be listening to learn, not to reply. Ask meaningful questions and then actually listen- While many of us may believe we’re asking meaningful questions-and that may be true-often we lose sight of actually listening to the answer. The conversation is the relationship-According to Scott, “our lives succeed or fail gradually, then suddenly, one conversation at a time.” So what does that mean to me?Įach conversation you have - or don’t have - is either building or deteriorating the relationship you have with that person, so in order to enrich these relationships we must engage in meaningful conversations-as the conversation is the relationship.
#Fierce conversations full#
With the New Year in full swing, I want to share the key takeaways I garnered and the principles that I plan to incorporate into my 2016 professional-and even personal-development goals.ġ.
#Fierce conversations professional#
The day proved to be a success-chock-full of lessons for professional and personal relationships that, as Fierce founder Susan Scott mentions in her book Fierce Conversations, are both intuitive and revolutionary. Last month, our team had the pleasure of joining Jim Sorensen, director of program development at Fierce, to take part in its award-winning training program. The company has worked alongside leading brands such as Starbucks, Costco and Walmart, igniting productive dialogue among employees and enriching relationships, as well as organizations’ cultures. Communiqué recently began working with Fierce, Inc., a leadership development and training company that empowers companies of all sizes and in a variety of industries to adapt to and thrive in the ever-evolving work environment.
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